Iberia Club Terms & Conditions

Club Avolta & Iberia Club Terms & Conditions

1. This Offer is jointly provided by (1) Dufry International AG with its registered office at Brunngaesslein 12 Basel CH-4052 Switzerland and (2) Avios Group (AGL) Limited (“AGL”) (company registered number 02260073) a company incorporated in England and Wales and whose registered office is at Waterside, Speedbird Way, Harmondsworth, United Kingdom UB7 0GB (each a ‘Promoter’ and jointly the ‘Promoters’).
2. To be eligible for this Offer, customers must be:
   
   a. aged 18 years old or older;
   b. and be a member of Iberia Club and Club Avolta (“Eligible Customers” or in the singular, an "Eligible Customer”).
   c. accept the Iberia Club Terms and Conditions. For full details of the Iberia Club Terms and Conditions please visit Iberia - Terms and Conditions.
3. To participate in this Offer, Eligible customers must confirm and accept these Terms as well as the Avios Group (AGL) Limited’s (“AGL”) Terms and Conditions. For full details of the AGL Terms and Conditions please visit Avios - Terms and Conditions.
4. Please visit Club Avolta's - Terms and Conditions for Club Avolta’s General Terms which shall apply to this Offer. In order to verify eligibility for the Offer, we reserve the right to require the Eligible Customers to provide us with proof of age and identity.
5. The Offer allows Eligible Customers the opportunity to collect Avios and convert Avios into a Club Avolta “Voucher” to buy select products at any of the participating Club Avolta Outlets.
6. Collect Avios: To qualify for the Offer, Eligible Customers who wish to collect Avios on their purchases at participating Club Avolta outlets, must;
   i. Link their Iberia Club account to their Club Avolta account within the Club Avolta App and set their linked Iberia Club account as their preferred partner account, prior to a completing an Eligible Purchase (see ‘Eligible Goods’ below). Customers must then scan their Club Avolta QR code at the checkout in-store or complete their purchase via the online Reserve & Collect journey, to collect Avios.
   ii. Alternatively, at participating Club Avolta outlets in Spain, Iberia Club customers who wish to collect Avios on their purchases can scan their Iberia Club membership card at the checkout in-store, to collect Avios for Eligible Purchases (see ‘Eligible Goods’ below).
7. Only one Club Avolta account can be linked to one Iberia Club account at any given time and vice versa. The account holders name for both the Iberia Club and Club Avolta accounts must match.
8. Please note that when linking accounts and to collect Avios, certain data related to you may be shared between Club Avolta and Iberia Club.
9. An Iberia Club account can be linked and unlinked to any Club Avolta account a maximum of 1 time in 12 months.
10. After the first time that an Eligible Customer links their Iberia Club Account to their Club Avolta account, selects Iberia Club as their preferred partner and completes a qualifying transaction (See ‘Eligible Goods’ below) at a participating store, or online via Reserve & Collect, a one-time bonus of 250 Avios will be credited to their Iberia Club account.
11. Qualifying Spend is the final price, excluding any applicable taxes, for the purchase of Eligible Goods (see below) at a Participating Club Avolta Outlet made by an Eligible Customer who has presented their Club Avolta QR Code for scanning at Participating Club Avolta Outlets, or has completed their purchase online via the Reserve & Collect service, when making such purchase.
12. The Offer will allow you to collect 1 Avios for every £1/€1 spent in any of our participating Club Avolta outlets in The UK (London Heathrow, Manchester, Birmingham, Edinburgh) or Spain. A maximum of 3,000 Avios can be collected per transaction and a maximum number of 5 eligible transactions per day and 30 per month applies, i.e. any transactions in excess of such limits will not constitute a Qualifying Spend.
13. After linking their Iberia Club account, an Eligible Customer can convert their Avios earned in their Iberia Club account into a Voucher by logging into their Club Avolta App and completing the following steps:
    
    a. Select ‘Account’, then ‘Explore partners’
    b. Select Iberia Club
    c. Select ‘Add Voucher’
    d. Select the country they want to use the voucher in and the voucher amount
    e. Once they’ve redeemed their Avios, the voucher will appear in their Club Avolta digital wallet
    
    
14. An Eligible Customer will need to select the country in which they wish to use the Voucher. The currency that the Voucher is available in is determined by the country selected by the Club Avolta member.
15. A Voucher can only be used at participating Club Avolta outlets in the country for which such Voucher was issued. Each country will have its own country specific terms and conditions, including the participating Club Avolta outlets in such country.
16. Eligible Customers can only redeem Vouchers in-store, when checking out at a physical point of sale. Vouchers cannot be redeemed while reserving a product online via the Reserve and Collect service or when Eligible Customers use the self-checkout service in-store. Eligible Customers shall present the Club Avolta Voucher to one of the sales assistants at the time of check out, to benefit from the offer.
17. Eligible Customers can use a maximum of one (1) Club Avolta Voucher per transaction. The Club Avolta Voucher will apply on the final price, including any applicable taxes.
18. Vouchers are offered in fixed denominations in (£) GBP for use in the UK, and (€) EURO for use in Spain. Each value requires the conversion of a specified number of Avios. The required Avios amount for each voucher value is displayed in the Club Avolta App.
19. A Voucher will be immediately credited to the Eligible Customers’ Club Avolta account when Avios are converted in the Club Avolta App.
20. Upon conversion, Vouchers can only be awarded to the Club Avolta account that the Iberia Club account has been linked to. Once Avios have been converted to a Voucher, the conversion cannot be reversed.
21. An Eligible Customer can convert a maximum of five (5) Club Avolta Vouchers in a 30-day period.
22. The Club Avolta voucher can be used for the full value or partial redemption.
23. Once a Voucher has been fully redeemed at a participating Club Avolta outlet, such Voucher is not reusable.
24. Except as required by law, each Voucher will be valid for 24 months from the date of issuance, after which it will automatically expire and be removed from the Club Avolta wallet.
25. Avios are not redeemable for cash.
26. Except as required by law, Vouchers are not redeemable for cash, and cannot be sold, transferred for value, reloaded, or applied to any other Club Avolta account. The value of the Club Avolta Voucher will not be replaced if lost, stolen, or destroyed.
27. In case an Eligible Customer returns a product purchased with a Voucher, the Eligible Customer will get the Voucher amount refunded in the Club Avolta App in the Wallet tab as a new Voucher. The new Voucher validity time will match the one of the original Voucher.
28. Once Avios are converted into a Club Avolta Voucher, the Voucher will be credited to the Eligible Customer’s Club Avolta account, with both Iberia, and Club Avolta terms and conditions applying.
29. Participating Club Avolta Outlets (store list): Participating Club Avolta Outlets are Club Avolta Shopping outlets participating in this offer. Current Participating Club Avolta Outlets are listed in the Iberia Club Partner Terms & Conditions section of the Club Avolta App. The Participating stores list can be accessed in 2 ways:
    i. Iberia Club Linked account: Customers must select the ‘Account’ tab then ‘Explore Partners’. Customers should then locate their Iberia Club linked account and select ‘About the Program’ and then ‘Terms & Conditions’
    ii. Unlinked account: Customers must select the ‘Account’ tab then ‘Explore Partners’. Customers should then select ‘Iberia Club’ and click on the ‘Program Terms and Conditions’ visible at the bottom of the customer linking page.
30. Eligible Goods: With the exception of (i) products listed below as non-eligible goods or (ii) products labelled in-store to be excluded or advised as excluded by an Avolta staff member from collecting and redeeming Avios, all goods sold at Participating Club Avolta outlets are eligible to collect and redeem Avios.
    
    i. In the UK, customers cannot collect Avios on the following products: Tobacco, Tag Heuer, The Macallan, Medical products, Tissot, Rado, Swatch.
    ii. In the UK, customers cannot redeem Avios on the following products: Tobacco, Medical products, Tag Heuer, The Macallan, Rado.
    iii. In Spain, customers cannot collect Avios on Tobacco, Medical Products Loewe, Bulgari, Press and bags
    iv. In Spain, customers cannot redeem Avios on Tobacco & Medical Products
    
    
31. Avios Group Limited (AGL) reserves the right to remove any Avios and close any Iberia Club account that Iberia LAE SA, Avios Group Limited (AGL) or Avolta believes has obtained or redeemed Avios or Voucher in breach of these Terms and Conditions or in breach of the Iberia Club Terms and Conditions.
32. For missing Voucher queries, please contact Avolta directly at ClientService@dufry.com
33. Avios Group (AGL) Limited and Dufry International AG reserve the right to withdraw this Offer or amend these Terms and Conditions, including Avios earn rates, without prior notice at any time, for whatever reason, and without any liability to Eligible Customers for doing so.
34. Avios are issued by Avios Group (AGL) Limited and are subject to acceptance and compliance with the Scheme Terms and Conditions as stated on Avios - Terms and Conditions.
35. When linking your accounts your personal data will be shared between IBERIA LAE SA, Avios Group Limited (AGL) and Avolta to facilitate the transfer of Avios into Voucher(s).
36. By taking part in this Offer, Eligible Customer’s agree to the personal data they supply being used by AGL and Dufry International AG or their agents or subcontractors for the sole purpose of administering this Offer as set out in the Avolta’s Privacy Policy, AGL’s Privacy Policy and/or Iberia Club’s Privacy Policy. AGL reserves the right to withdraw the Offer or amend these Terms and Conditions without prior notice at any time, for whatever reason, and without any liability to customers for doing so.
37. The invalidity or unenforceability of any provision, or part thereof, of these Terms will not affect the validity or enforceability of any other provision or part thereof. In the event that any provision, or part thereof, of these Terms is determined to be invalid or otherwise unenforceable or illegal, the other provisions, or parts thereof, will remain in effect and will be construed in accordance with their terms as if the invalid or illegal provision were not contained herein. Iberia’s failure to enforce any term of these Terms will not constitute a waiver of that term or any other provision of these Terms.
38. Insofar as is permitted by law, neither Iberia and/or AGL (or any of their agents, affiliated companies or distributors) shall in any circumstances be responsible or liable to compensate an Eligible Customers or accept any liability to an Eligible Customers (whether direct, indirect, special, incidental, exemplary, punitive or consequential) for any loss, damage arising out of or in connection with their participation in the Offer whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not the Promoter (or our affiliates) have been advised of the possibility of such loss, damage, personal injury or death. Your statutory rights are not affected.
39. This Offer shall be governed by the laws of England & Wales and subject to the exclusive jurisdiction of the courts of England and Wales, but not exclusively if the Eligible Customers is a resident of the United Kingdom but outside England and Wales; then the courts of Scotland or Northern Ireland (depending on the Eligible Customer’s jurisdiction) also have jurisdiction.
40. Any typographical, clerical or other error or omission in the administration of the Offer shall be subject to correction without any liability on the Iberia Club, Avios Group (AGL) Limited and Dufry International AG.
41. Avolta, Avios Group (AGL) Limited and Iberia Club collective decision regarding any aspect of the Offer is final and binding and we will not enter into correspondence with Eligible Customers (or their representatives) about it.